Terms of Service

Your use of the Platform and the Services is governed by these Terms of Use and the applicable policies published on the Platform, which are incorporated herein by reference. If you transact on the Platform, you will also be subject to the policies applicable to that transaction.

By using the Platform, you are contracting with ANAD TECHNOLOGIES PRIVATE LIMITED (the Platform Owner), and these Terms together with those policies constitute your binding obligations.

These Terms relate to your use of our Website, goods (where applicable), and Services. Any terms or conditions you propose that are additional to or conflict with these Terms are expressly rejected by the Platform Owner and shall have no force or effect.

These Terms may be modified at any time without assigning any reason. It is your responsibility to review these Terms periodically to stay informed of updates.

For the purpose of these Terms, wherever the context so requires, “you”, “your”, or “user” means any natural or legal person who agrees to become or acts as a user on the Platform.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

The Platform allows users to discover and connect with veterinary clinics, pet grooming services, pet spas, and other pet care providers.

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

You agree not to use the Platform or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or by Indian or other laws that may apply to you.

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you under these Terms and/or applicable laws.

You must not:

• Use the Platform for fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the functioning of the Platform
• Misuse or abuse service providers on the Platform

To access and use the Services, you agree to provide true, accurate, and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

• Maintain the confidentiality of your login credentials
• Be responsible for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms of Service.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this Website or made available through the Services for any specific purpose.

You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of the Services and the Platform is solely and entirely at your own risk and discretion, and we shall not be liable to you in any manner for that use. You are required to independently assess and ensure that the Services meet your requirements.

Users may book services such as veterinary consultations, grooming appointments, or other pet care services through the Platform.

You understand that when you initiate a transaction to avail the Services, you are entering into a legally binding and enforceable contract with the Platform Owner for the Services, in addition to any terms of the applicable service provider.

Important points:

• All services are provided by independent third-party providers (clinics, veterinarians, groomers).
• The Platform facilitates bookings but does not directly provide veterinary or grooming services.
• Service availability may vary depending on the provider.
• Users are responsible for providing accurate information about their pets during booking.

Payments for services may be processed through third-party payment providers.

You agree to pay us the charges associated with availing the Services, as displayed or communicated at the time of booking or in applicable fee schedules.

By making a payment, you agree that:

• Payment details provided are accurate
• You are authorized to use the payment method
• The platform may charge applicable service fees if disclosed

Payment storage: The Platform does not store complete payment card details.

Cancellation and refund policies may vary depending on the service provider.

Generally:

• Users may cancel bookings before the scheduled appointment time according to the provider's policy.
• Refund eligibility will depend on the cancellation timing and service provider terms.
• Specific refund and cancellation policies may be displayed during booking.

The Platform connects users with independent service providers.

We do not guarantee:

• Quality of services provided
• Medical outcomes of veterinary consultations
• Availability of service providers

Verification: Users are encouraged to verify details before booking.

The Website and Services may contain links to third-party websites. When you access those links, you will be governed by the terms of use, privacy policy, and other policies of those third-party sites. Those links are provided for your convenience and further information only. We are not responsible for the content or practices of third-party websites.

Users agree to:

• Provide truthful pet information
• Arrive on time for appointments
• Treat service providers respectfully

Any misuse of the Platform may result in suspension of access.

The contents of the Platform and the Services are proprietary to us and/or licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in those contents.

• Logos
• Design
• Text
• Graphics
• Software

The contents include, without limitation, the design, layout, look, and graphics. All such content is owned by Zifurs or its licensors and is protected under applicable intellectual property laws.

Users may not copy, reproduce, or distribute platform content without permission.

To the maximum extent permitted by law, Zifurs shall not be liable for:

The Platform acts only as a technology intermediary connecting users and service providers.

• Any damages arising from the use of services provided by third-party providers
• Losses related to service cancellations or delays
• Indirect or consequential damages

You shall indemnify and hold harmless the Platform Owner, its affiliates and group companies (as applicable), and their respective officers, directors, agents, and employees from any claim, demand, or actions (including reasonable attorneys’ fees) made by any third party, or any penalty imposed, due to or arising out of:

• Your breach of these Terms, the Privacy Policy, or other applicable policies
• Your violation of any law, rule, or regulation
• Your violation of the rights of a third party, including infringement of intellectual property rights

Notwithstanding anything in these Terms, neither party shall be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event (including events beyond reasonable control such as natural disasters, war, terrorism, riots, fire, epidemics, strikes, internet or telecommunications failures, or government acts).

We reserve the right to suspend or terminate user access if:

• These Terms of Service are violated
• Fraudulent activity is suspected
• The Platform is misused

We may update these Terms of Service from time to time.

Updated Terms will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform indicates acceptance of the updated Terms.

These Terms and any dispute or claim relating to them or their enforceability shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at __CITY__, India.