Refund & Cancellation Policy

Our Platform allows users to book services such as:

These services are provided by independent third-party clinics and service providers. The Platform acts only as a technology intermediary facilitating bookings.

• Veterinary consultations
• Pet grooming
• Pet spa services
• Other pet care services offered by independent service providers

Users may cancel a booking through the Platform.

• Cancellation more than 4 hours before the appointment: Users may cancel a booking at least 4 hours before the scheduled appointment time to receive a full refund of the booking amount.
• Cancellation within 4 hours of appointment: If a booking is cancelled less than 4 hours before the scheduled appointment, the booking amount may not be refundable.
• Missed appointments: If a user fails to attend the scheduled appointment, the booking will be considered a no-show, and no refund will be issued.

A service provider may cancel or reschedule an appointment due to:

• Emergency situations
• Provider unavailability
• Operational reasons

In such cases, users may choose to: Reschedule the appointment, or receive a full refund of the booking amount.

If a refund is approved:

Refunds will be processed to the original payment method used for the booking.

Refund processing may take 5–10 business days, depending on the payment provider or bank.

Refunds may not be provided in the following cases:

• Cancellation within 4 hours of the appointment time
• Missed or no-show appointments
• Services that have already been completed

In some cases, the Platform may charge a service or convenience fee. Such fees may be non-refundable, unless required by applicable law.

If you believe a refund should have been issued but was not processed, please contact our support team. We will review the request and coordinate with the relevant service provider where necessary.

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.