Refund & Cancellation Policy

Our Platform allows users to book services such as:

These services are provided by independent third-party clinics and service providers. The Platform acts as a service aggregator and technology intermediary facilitating bookings only; we do not sell or deliver physical goods.

For these appointments, you may cancel with a full refund of the booking amount only if you submit your cancellation at least 4 hours before the scheduled appointment time. Cancellations requested within 4 hours of the appointment time may not qualify for a refund, as set out below.

• Veterinary consultations
• Pet grooming
• Pet spa services
• Other pet care services offered by independent service providers

The cancellation period for a booked service is 4 hours before the scheduled appointment time. Users may cancel a service booking through the Platform as follows:

• At least 4 hours before the appointment time: If you cancel at least 4 hours before the scheduled appointment time, you are eligible for a full refund of the booking amount.
• Less than 4 hours before the appointment time: If you cancel less than 4 hours before the scheduled appointment time, the booking amount may not be refundable.
• Missed appointments: If you do not attend the scheduled appointment, the booking will be treated as a no-show and no refund will be issued.

A service provider may cancel or reschedule an appointment due to:

• Emergency situations
• Provider unavailability
• Operational reasons

In such cases, users may choose to: Reschedule the appointment, or receive a full refund of the booking amount.

If a refund is approved by us or in accordance with this policy:

Refunds will be processed to the original payment method used for the transaction, unless we agree otherwise or the law requires a different method.

For refunds approved by ANAD TECHNOLOGIES PRIVATE LIMITED, we will process the refund within 7 days. Your bank or payment provider may take additional time to credit the amount to your account.

Refunds may not be provided in the following cases:

• Cancellation of a service booking requested less than 4 hours before the scheduled appointment time
• Missed or no-show appointments
• Services that have already been completed

In some cases, the Platform may charge a service or convenience fee. Such fees may be non-refundable, unless required by applicable law.

If you believe a refund should have been issued but was not processed, please contact our support team. We will review the request and coordinate with the relevant service provider where necessary.

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.