Privacy Policy

This Privacy Policy describes how ANAD TECHNOLOGIES PRIVATE LIMITED and its affiliates ("Company", "we", "our", or "us") collect, use, share, protect, and otherwise process your personal data through our website https://zifurs.com (the "Platform").

You may be able to browse certain sections of the Platform without registering with us.

We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you agree to this Privacy Policy, the Terms of Use, and applicable service or product terms and conditions. If you do not agree, please do not use or access our Platform.

We may collect the following types of information:

Personal Information

When you register, use our services, or interact with us, we may collect:

• Name
• Email address
• Phone number
• Address or location
• Profile information

Pet Information

To provide better services, we may collect information related to your pets, including:

• Pet name
• Breed
• Age
• Medical history (if provided)
• Vaccination information

Location and Usage Data

We may collect location data to help you find nearby:

• Veterinary clinics
• Grooming services
• Pet care providers

We may also automatically collect device type, IP address, browser type, pages visited, app usage statistics, and behavioral preferences on an aggregated basis.

Transaction, Partner, and Sensitive Data

We may collect transaction information from our Platform and from third-party partner platforms connected to your use of our services.

• Payment instrument details (where required and processed securely through authorized systems)
• Bank account details for refunds or payouts (where applicable)
• Sensitive personal data processed with consent and in accordance with applicable law

Where a third-party partner collects personal data directly from you, their privacy policy applies. Please review their privacy practices before sharing information with them.

Cookies and Security Alerts

We may use cookies and similar tracking technologies to improve user experience and analyze website traffic.

Never share sensitive credentials such as debit or credit card PIN, net-banking password, or mobile banking password with anyone claiming to represent us.

We use your information to:

Your access to certain features may be affected if you do not provide information required to deliver those services.

• Provide and maintain our services
• Connect you with veterinary clinics and pet care providers
• Manage appointments and bookings
• Improve our platform and user experience
• Send important service updates
• Send marketing or promotional communications (with opt-out options where applicable)
• Provide customer support
• Resolve disputes and troubleshoot issues
• Prevent fraud and ensure platform security
• Enforce terms and conditions
• Conduct internal research, analysis, and surveys

We do not sell your personal information.

We may share your information with:

Group Entities and Affiliates

Our group entities, corporate affiliates, and related companies to provide services or products you request.

Service Providers

Third-party partners who help us operate our platform, such as:

• Payment processors
• Hosting providers
• Analytics services
• Logistics and service fulfillment partners
• Rewards and prepaid instrument partners

Veterinary Clinics & Pet Care Providers

When you book a service, relevant information may be shared with the selected clinic or provider.

Legal and Regulatory Disclosure

We may disclose information to government authorities, law enforcement, courts, rights owners, or other authorized parties where required by law or where reasonably necessary to enforce our terms, investigate violations, prevent fraud, or protect rights, property, and safety.

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet-based service can guarantee absolute security, and data transmission over the internet carries inherent risk.

You are responsible for maintaining the confidentiality of your account login credentials.

You may request account deletion from your profile settings on the Platform or by contacting us using the details in this policy.

Account deletion may be delayed or declined where required to handle pending grievances, claims, ongoing services, fraud prevention obligations, or legal requirements.

Once your account is deleted, you may lose access to related data and services.

We retain personal data only for as long as necessary for the purpose it was collected, or as required under applicable law.

We may retain anonymized or aggregated data for analytics, research, security, and fraud prevention purposes.

You have the right to:

To exercise these rights, please contact us using the details below.

• Access your personal information
• Update or correct your information
• Request deletion of your account
• Withdraw consent for certain data processing

By using the Platform or providing your information, you consent to collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you provide personal data of another person, you confirm that you are authorized to do so.

You may receive service or policy-related communication from us through SMS, email, calls, or messaging channels, subject to applicable law.

You may withdraw consent by contacting us and writing "Withdrawal of consent for processing personal data" in the subject line. We may verify your request before acting on it.

Withdrawal of consent will not be retrospective and may affect our ability to provide certain services where that data is required.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.