Help & Support
We're here to help you and your pet. Reach out anytime with questions about bookings, services, or your account.
Our support team typically responds within 24–48 business hours.
Phone
+91 95601 01121Office
200 MIG Flats Suraj Apartment, Pul Pehladpur, New Delhi - 110044
How can we help?
Whether you have a question about a booking, need help with the Zifurs app, or want to report an issue, our team is here for you.
Bookings & Appointments
Need help scheduling, rescheduling, or choosing a clinic? Download the Zifurs app to manage your pet's appointments.
Cancellations & Refunds
Learn how cancellations and refunds work for services booked through our platform.
View refund policyAccount & Privacy
Questions about your data, account settings, or how we handle your information.
View privacy policyReport an Issue
Experienced a problem with a booking or service? Reach out with your booking details and we'll look into it.
Support FAQs
Quick answers about bookings, refunds, your account, and getting help from our team.
You can reach us by email at support@zifurs.com or by phone at +91 95601 01121. Our team typically responds within 24–48 business hours.
Open the Zifurs app, go to your upcoming appointments, and select the booking you want to change. You can reschedule or cancel directly from there. Cancellation and refund rules depend on how close you are to the appointment time—see our refund policy for details.
Our full refund and cancellation policy is available on the Refund & Cancellation Policy page. It explains timelines, eligible refunds, and any fees that may apply.
We're sorry for the inconvenience. Email us at support@zifurs.com with your booking ID, the clinic name, and a short description of what happened. Our team will review your case and get back to you.
Try signing out and back in, and make sure you're using the phone number or email linked to your account. If you still can't access your account, contact support with the mobile number on your profile and we'll help you recover access.
You can edit your pet's information and your contact details in the Zifurs app under Profile or My Pets. Changes sync automatically for future bookings.
For privacy-related requests—including data access or account deletion—email support@zifurs.com from the address linked to your account. We process requests in line with our Privacy Policy.
First, confirm the booking status in the Zifurs app. If it shows as confirmed but the clinic has no record, contact us with your booking ID and appointment time. We'll coordinate with the clinic to resolve it.